How does a water softener work?
When we say “Water Softener”, we are talking about an ion exchange (salt softener) whether we are using sodium or potassium it is still a salt softener.
- How does a Water Softener work?
- Will a Water Softener make my water safe to drink?
- Why does soft water feel slimy or slick in the shower?
- When do the resins in the softener tank need to be changed?
- I see ads for "No Salt" needed water conditioners. How do they work without using salt?
- How often do I need to add salt to the Brine Tank?
- How much salt should my softener use?
- What kind of salt do you recommend using and do your softeners also use Potassium Chloride in place of salt?
- My valve appears to be operating but the salt is not going down. What could cause this problem?
- I have a working Water Softener, but I am still getting Iron Staining. Why is that?
- I have a Water Softener, but I still have odor in my water. Why is that?
- I have very hard water and high Iron. What kind of softener do I need?
- How Can I find out what is in my water...or where can I have My Water Tested?
- How can I determine what kind of unit, and what size I will need?
- How can I tell what my flow rate is?
- What kinds of Iron could be in my water?
- Can the softener cause pressure loss, if so what do I look for, and what do I need to fix it?
1. How does a Water Softener work?
Basically, the resin or mineral inside the mineral tank is specially designed to remove "hard" particles of lime and calcium, by a simple ion exchange process. The resin beads inside the softener tank have a different or opposite electrical charge than the dissolved particles of the incoming water. Because of this electrical charge difference, the dissolved particles suspended in your water will cling to the resin beads on contact, thereby ridding the water of these particles, causing the water exiting the unit to be "soft". The resin has a limit to how much of these hardness particles it can hold, which is why there are many different sizes of softeners and also why regeneration or brining is required.
2. Will a Water Softener make my water safe to drink?
No. Your water must be safe to drink before you condition the water with a softener. If you are concerned about the safety of your drinking water, contact your local health department about getting a bacteria test, or full lab analysis on your water.
3. Why does soft water feel slimy or slick in the shower?
The minerals that make water hard usually contain calcium and magnesium. Calcium and magnesium in water interfere with the cleaning action of soap and detergent. They do this by combining with soap or detergent and forming a scum that does not dissolve in water. Because these minerals react with soap and detergent, they remove the soap and detergent, thereby reducing the effectiveness of these cleaning agents. You can overcome this by adding more soap or detergent. However, the scum that is formed can adhere to what is being washed, making it appear dingy. An automatic water softener connected to water supply pipes removes magnesium and calcium from water and replaces them with a trace amount of sodium. Sodium does not react with soap or detergents. This will reduce the amount of soap you would need to use, and insures it will not remain in or on the item being washed, whether the item is tile, glassware, clothes, skin or hair.
4. When do the resins in the softener tank need to be changed?
With the proper pretreatment and maintenance, the average water softener will not need its resins replaced in its lifetime (20 + years). It is impossible to accurately determine the life of resin since so many factors contribute to the degradation of the resin itself. Note: Proper pretreatment can be a simple as a sediment filter or as complex as chemical injection system combined with a multimedia bed, this is determined by having your water tested.
5. I see ads for "No Salt" needed water conditioners. How do they work without using salt?
- Many dealers will advertise a no salt water conditioner. Any brand of water conditioner can be operated without using salt. This is done by using a salt substitute, potassium chloride. It generally more expensive compared to regular salt (sodium chloride), and can be difficult to find in some areas. Also, it is generally recommended you increase the salt setting on your control valve by about 10%, when using a salt substitute.
- We also offer a No Salt softener/Conditioner using filtersorb SP media. This unit is not really a softener but a “No Scale Conditioner” The no scale unit stops calcium scale from forming on appliances and fixtures and in many cases is an excellent answer to your calcium problems. This is the GREEN alternative to a standard softener since there is no salt and no backwash required. You use less water and put nothing negative back into the system. Only a trained water professional can make that determination. It comes down to what is better for you and your water condition and what you desire your outcome to be.
6. How often do I need to add salt to the Brine Tank?
It depends on how often your system needs to regenerate. The more your softener regenerates the more salt you will consume. As for the salt level in the brine tank, you can let the salt get down to the point inside the tank where you can see the water just above the salt. When you see water above the salt, it is time to add more! Generally, you will add salt to your brine tank about every 8 weeks.
7. How much salt should my softener use?
- An average softener with 1 cu. ft. of resins (30,000 grain, 10 " x 44 " tank) should use about 6-8 lbs. per regeneration to achieve an economical 24,000 grain capacity (hardness in grains divided into grains of capacity results in the gallons of water that can be treated before resins is exhausted).
- We sell only metered valves with our Watts brand softener packages, since they tend to use less salt than a non-metered unit (i.e. one set to regenerate every so many days with no regards for actual water used).
- The national average is 60 lbs. per month, but that can vary depending upon the quantity and the quality of water being treated.
8. What kind of salt do you recommend using and do your softeners also use Potassium Chloride in place of salt?
We recommend buying salt for your water softener that is very clean; around the 99.5% salt content and up. All softeners can use Potassium Chloride in place of salt. Potassium Chloride tends to melt when it gets wet, sometimes forming a "bridge" inside the salt tank, so we recommend filling the Brine tank only halfway or a bit more when using Potassium Chloride, so you can easily monitor it going down inside the tank after the unit regenerates.
9. My valve appears to be operating but the salt is not going down. What could cause this problem?
The salt not going down could be due to many different reasons.
- Valve is not regenerating due to a mechanical problem.
- Salt may be bridged (become solid) above water that is at the bottom of the salt tank.
- If you have been using pellet salt for many years you could have a lot of undissolved residue at the bottom. This residue will not dissolve and also can block water flow in and out of the salt tank.
- The valve could be failing to draw the brine solution out and if you have a float shut off in the brine tank, it would be prevent the salt tank from overflowing (which it would do if the float shut off was not there).
- The brine refill control could be clogged, prevent water to refill the salt tank.
(Note: It is highly recommended that you contact an experienced water quality specialist to trouble shoot any problem with your equipment.)
10. I have a working Water Softener, but I am still getting Iron Staining. Why is that?
There are several things that could cause you to still be getting staining.
- It is critical that your system never run empty of salt.
- It is important that the time of day be kept correct and that no one uses water between 2 a.m. - 3 a.m. when the system is regenerating. While the system is in regeneration, any water used would be unconditioned (coming straight from the well).
- It could be your resin tank is too small to handle all the iron. A. What size is the resin tank? B. What is the level of Iron and Hardness of the water?
- It could be you are not regenerating often enough, or using enough salt per regeneration. A. How often does your softener regenerate? B. How many people are using the water? C. How much salt are you using per month?
- It could be that your iron content exceeds the recommended maximum. (1 cu.ft. of resin can effectively remove up to 3 parts per million iron with out additional treatment.)
- On rare occasions the iron could be coming from just the hot water tank. If it is more than 20 years old it could be rusting out on the inside, thus putting iron back into the water. This is also true in older homes, again over 20 years old, that used galvanized plumbing.
Above are the common reasons a working water softener might still be allowing you to get staining. For additional help and recommendations, call 888 623-2324 and talk to a trained water expert.
11. I have a Water Softener, but I still have odor in my water. Why is that?
Water softeners do not remove most taste and odor problems (although they can remove the metallic taste of iron in water).
- Odors are typically caused by hydrogen sulfide ("rotten egg smell") in wells or "bleach" smell in chlorine treated water; both of these causes can be resolved using an activated carbon filter for chlorine or an air injection system for hydrogen sulfide in conjunction with a water softener.
- The self-sacrificing rod installed in your hot water heater can sometimes be the cause of your odor in the hot water. Having a qualified water professional test your water and they can make that determination and give you advise on how best to resolve the issue.
12. I have very hard water and high Iron. What kind of softener do I need?
To offer a proper and accurate recommendation for any system(s) needed to correct your water problems, we need current and accurate water test results. Public water suppliers have the information available to you by simply calling them and requesting to know the level of Hardness, Iron and pH of your water. If you have a private well, simply call us at 888 623-2324 and we can arrange a FREE water test and show you your options.
13. How Can I find out what is in my water...or where can I have My Water Tested?
If you have public water or a well you can contact us at 888 623-2324 and we will come to your home and do a free water test for Iron, Hydrogen sulfide, manganese, PH, hardness and TDS. If you are concerned with contaminates such as bacteria, E.Coli or Coliform there will be a chage of $20.00 per test since these tests must go back to the lab. Every well should be tested each year for these contaminates since wells change and the changes may not be readily noticeable but still have an effect one the health of the user.
14. How can I determine what kind of unit, and what size I will need?
Filter systems are sized based on a couple of factors: (1) type and amount of dissolved mineral present in your water; (2) your home's flow rate, which is typically based on the number of people present in the home. For filter systems, this information simply tells us what the fastest rate your water will travel through our units would be, and how much water in gallons per day is being used. Water softeners are sized based on the total hardness of your water, and the number of people in the home. Most all-residential applications have around an average 5 GPM flow rate. Typically, the higher the flow rate of your water going through the unit, the larger the mineral tank will be to handle the larger water flow rate. With a larger tank, the filtering media or resin will be physically deeper thereby permitting the water flowing down through it to be in contact with the media longer. Contact time is important, as the media/resin inside the tank needs to be in contact with your water for a long enough period of time, ensuring all dissolved impurities are removed before it leaves the tank.
15. How can I tell what my flow rate is?
We so a flow rate test at the same time we do the water test. It is part of the equation in deciding what unit best meets your needs.
16. What kinds of Iron could be in my water?
There are basically four types of iron found in water, they are:
- Oxidized Iron contains red particles easily visible as the water is drawn from the faucet.
- Soluble or "Clear Water Iron" is very common, and will develop red particles in the water after water is drawn from the faucet, and is exposed to the air for a period of time. The iron particles actually "rust" once they are exposed to air.
- Colloidal Iron consists of extremely small particles of oxidized iron particles suspended in water. This type iron looks more like cloudy, colored water, instead of being able to actually see small red particles of iron. This type iron will not filter well because of the extremely small particle size. (Chlorination may be required).
- Bacterial Iron consists of living organisms found in the water and piping of the well and house. You can tell if you have Bacterial Iron by looking in your toilet flush tank, and finding a reddish/green slime buildup. To confirm this, we must do an iron bacteria test. This kind of iron is the hardest to get rid of. To completely eliminate this form of bacterial iron requires chlorination of the entire water system, starting with the well casing, well pump, pressure tank and the home plumbing system. (Chlorination may be required).
- Hydrogen Sulfide causes water to have a pungent "rotten egg" odor, and is easily removed using a properly sized Air Injection Filter unit.
17. Can the softener cause pressure loss, if so what do I look for, and what do I need to fix it?
Yes, a softener will cause some pressure loss due to the resistance from the resin bed, but excessive pressure loss can be caused by one or a combination of the following.
- On well water, this is usually due to fine sand coming from the well.
- On softeners installed in the open sunlight (mostly in Florida), a layer of algae can grow and thick pieces of this growth clog the lower distributor tube screen when they start peeling off the inside of the resin tank.
- On chlorinated water supplies, sand can get into the tank from new construction or work on water lines in the area. All of these situations are rare.
- The most common cause of pressure loss occurs on chlorinated water. The resin can be damaged by high chlorine levels and turn to mush. This has the same effect as having fine sand at the bottom of the resin tank.
PROBLEM REPAIR
Most water softener problems can be repaired by one of three methods.
1. Rebuild the backwash valve
2. Replace the old resin within the tank
3. Replace the head with a better valve or replace the system with a New WATTS SMART system. The latest technology to soften your water and save 20$ or more of salt use. At 20% the savings make the change a real sensible option
